Terms & Conditions
By making a purchase you must agree to our terms and conditions which relate to orders being placed either online or by telephone.
You have a legal right to cancel within 7 days from the date of your order for a refund of the purchase price which typically takes 2-3 working days to credit.
No refund or exchange will be accepted after 7 days due to customer error when ordering goods not fit for purpose due to being unsuitable or the wrong size.
All of our furniture is ready-assembled and sizes are clearly shown on each product listing.
Deposits can be accepted at the time of your order but full cleared payment must be completed prior to any goods being despatched.
A signature will be required by a responsible person upon delivery.
If you are unable to accept your goods on the first arranged day of delivery then a charge may apply to the second delivery.
Any additional deliveries will be charged at the current rate of £50.00
We cover the cost of all outward deliveries which are free to our customers. Any additional delivery services may be chargeable including the cost of returning goods for whatever reason.
Lead times from date of purchase to home delivery are typically 5-15 working days depending on your location.
Please note that stock levels can frequently fluctuate and occasionally we may need to source goods directly from the UK supplier which could increase delivery lead times.
Delivery includes the safe transportation of multiple goods to one address at the street door level by normal means of access. The delivery personnel may locate your furniture to the room of choice but are not obliged to carry heavy items upstairs due to health & safety regulations.
Some items are delivered in sub-units to ensure ease of access to your home and may require basic assembly and attachment of legs and handles etc which is the customer's responsibility.
It is the customer's responsibility to ensure that what they have ordered is the correct size and can be physically delivered to its intended location by normal means of access. We also recommend that customers provide adequate protection to walls and flooring on the day of delivery in order to prevent damage to their property or goods as a result of your furniture being delivered.
Customers are responsible for the disposal of waste packaging which should be recycled or disposed of in an environmentally friendly way at facilities provided by your local authority.
Images on our website are as accurate as possible but may appear slightly different from the actual item due to photographic lighting conditions and natural variations of color and wood grain.
Every solid wood item is unique in appearance. Variations in color, grain, small knots, large dark areas of knots, and small cracks are natural characteristics and are to be expected. These characteristics are not deemed defective but do add to the beauty and individuality of solid wood furniture and hence do not warrant replacement.
In the rare event that a minor defect or damage is found on any of our products then we reserve the right to either advise on a basic repair or cover the cost of a professional repair in order to rectify the problem and prevent a return. We must have photographic evidence of the damaged product but also photos of the entire packaging which must be sent via e-mail within 7 days following delivery to enable the repair or returns procedure. Please note that all returns / exchanges must be in their original packaging.
We do not accept any returns for whatever reason on products that are part assembled that require self-assembly by the customer.
Returns must be in their original packaging and returned within 7 days from the date of delivery in order to receive either an exchange or a full refund of the purchase price within 30 days. We do not accept any returns for whatever reason after 30 days from the date your order delivery has lapsed.
Please note that free delivery only applies to outgoing goods and that the customer is responsible for the cost of transportation of any returned goods and a re-stocking charge may also apply.
As you may know, data protection law will soon be changing with the General Data Protection Regulation (GDPR) taking effect from 25th May so we want to make sure that you're happy to still hear from us.
As you'd expect, we take your privacy seriously and will only use information about you, including this email address, for the purposes of the business engagement with Pine & Oak Shop, Brighton. However, we may from time to time, also wish to send you communications and material which may be of interest to you. You will have the opportunity to opt out of receiving communications from us every time we contact you.
Please note, we normally communicate with you via e-mail if either :
If you are not happy with this, please reply to this email to advise.
If we don't hear from you after this, and in line with the new regulation, we will assume you are happy to be on our lists.
We hope we can stay in touch.