Order Line:
01273 286555
Open 9am - 8pm 7 days a week

Terms & Conditions

By making a purchase you must agree to our terms and conditions which relate to orders being placed either online or by telephone.

You have a legal right to cancel within 7 days from the date of your order for a refund of the purchase price.  

Deposits can be accepted at the time of your order but full cleared payment must be completed prior to any goods being despatched.

We are a new business who are not yet registered for VAT and do not charge VAT in our online prices.

A signature will be required by a responsible person upon delivery.

If you are unable to accept your goods on the first arranged day of delivery then a charge may apply to the second delivery. 

Only one free delivery is permitted per order and any additional deliveries will be charged at £35.

Most items which are held in stock are typically delivered within 5-10 working days under normal circumstances.

Lead times quoted for out of stock items are estimated as such items may need to be ordered in from the manufacturer. Please be aware that a majority of furniture is manufactured overseas and estimated lead times are subject to change.

We endeavour to deliver all items as quickly as possible but cannot be held responsible for manufacturing and shipping delays caused by our suppliers or delivery agents which are beyond our control.  

Free delivery includes the safe transportation of multiple goods to one address at street door level by normal means of access. Delivery personnel may locate your furniture to room of choice but are not obliged to carry heavy items upstairs due to health & safety regulations.

Some items are delivered in sub units to ensure ease of access to your home and may require basic assembly and attachment of legs and handles etc which is the customers responsibility.

It is the customers responsibility to ensure that what they have ordered is the correct size and can be physically delivered to its intended location by normal means of access. We also recommend that customers provide adequate protection to walls and flooring on the day of delivery in order to prevent damage to your property or goods as a result of your furniture being delivered.

Customers are responsible for the disposal of waste packaging which should be recycled or disposed of in an environmentally friendly way at facilities provided by your local authority. 

Images on our website are as accurate as possible but may appear slightly different to the actual item due to photographic lighting conditions and natural variations of colour and wood grain.

Every solid wood item is unique in appearance. Variations in colour, grain, small knots, small cracks are natural characteristics and to be expected. These characteristics are not deemed a defect but do add to the beauty and individuality of solid wood furniture and hence do not warrant replacement.

In the rare event that a slight defect or damage is found on any of our products then we reserve the right to either advise on a basic repair or cover the cost of a professional repair in order to rectify the problem and prevent a return. We recommend photographic evidence of the damaged product which should be sent via e-mail to ensure prompt advise on the repair or returns proceedure. 

Returns Policy

Returns must be in their original packaging and returned within 7 days from the date of delivery in order to receive either an exchange or full refund of the purchase price. Free delivery is only available on outbound goods but delivery charges on returns may be payable by the customer. We do not accept any returns for whatever reason after 28 days from the date of your order has lapsed and unfortunately, we are unable to accept any mattress of self assembly furniture which has been part or fully assembled.

New Privacy Policy Effective from 25th May 2018

As you may know, data protection law will soon be changing with the General Data Protection Regulation (GDPR) taking effect from 25th May so we want to make sure that you're happy to still hear from us.

As you'd expect, we take your privacy seriously and will only use information about you, including this email address, for the purposes of the business engagement with Pine & Oak Shop, Brighton. However, we may from time to time, also wish to send you communications and material which may be of interest to you. You will have the opportunity to opt out of receiving communications from us every time we contact you.

Please note, we normally communicate with you via e-mail if either :

  •    You have a legitimate interested in our products and services.

  •    You have signed up for an account on the furniture retail side of the business.

If you are not happy with this, please reply to this email to advise.

If we don't hear from you after this, and in line with the new regulation, we will assume you are happy to be on our lists.

To read the full Privacy Policy or if you have any questions, please contact us at sales@pineandoakshop.co.uk

We hope we can stay in touch.