Order Line:
01273 286555
Open 9am - 8pm 7 days a week

Privacy Policy

We respect your privacy and all personal information obtained through this site is kept secure in accordance with GDPR regulations.  All customer data is stored in accordance with Legal Requirements and we do not pass or sell on any of your personal information to third parties.

By registering as a customer, you will have the option to occasionally receive e-mails from us about special offers that we think may be of interest to you. This will be on a basis of opt-in.  You have the right to be forgotten - if you wish to have your customer account removed from our website then you can do so by contacting our data controller.

We will not send you any junk mail by post and will not pass or sell on your e-mail address to any third party or company.
Pine & Oak Shop are licensed by The Office of Fair Trading.

What information do we collect?
We collect information from you if;

  • you subscribe to our newsletter
  • you submit an inquiry one of our forms
  • you make a purchase through our website
What do we use your information for?
Any of the information we collect from you may be used in one or more of the following ways:

  • to respond via supplied contact details regarding your inquiry (email, telephone or post)
  • to personalize your experience (your information helps us to better respond to your individual needs)
  • to send your purchases to you, via ourselves, courier service or directly from the manufacturer
  • to improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you
  • to send periodic emails about our company, product news or service information, etc.

How do we protect your information?
Email subscriptions: Data sent to our third-party data processor (MailChimp) is secure and adheres to GDPR regulation.
Submitted enquires (from any inquiry form): Data sent through our website is processed via the Open Cart platform and is secure and adheres to GDPR regulation.
Purchases: Data processed during a purchase is processed via our Open Cart platform which adheres to GDPR regulations, and is handled via a secure connection. 


A cookie is a piece of text which asks permission to be placed on your computer's hard drive. Once you agree (or your browser agrees automatically if you have set it up in that way), your browser adds that text in a small file. We have included a full list of the cookies used on pineandoakshop.co.uk below (cookies used by this site), along with a definition of what the cookie is used for.

Consent to use of cookies
Cookies collect information about how visitors use the site, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information which identifies a visitor and we will not use cookies to collect personally identifiable information about you. All information is aggregated and therefore anonymous. By using the website you agree that we can place these types of cookies on your device.

How to control and delete cookies
We treat all the data held with the utmost care and security. However, if you wish to restrict or block the cookies which are set by mcsaatchi.com, or indeed any other website, or if you wish to receive notification of cookie placement requests or decline cookies completely, you can do this through your browser settings. The Help function within your browser should tell you how. Please be aware that declining or denying cookies may prevent you from being able to use the website to its highest capability.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers as well as more general information about cookies.

Cookies used by this website
This is a list of the main cookies set by the pineandoakshop.co.uk website, and what each is used for:

Google Analytics
List of cookies used on this site for Google Analytics
__ga (2years)
pineandoakshop.com uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate our use of our website and compile reports on user activity.

__gat (10mins)
Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using pineandoakshop.co.uk, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties any personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, servicing you or sending your purchases to you. Such trusted parties may have access to personally identifiable information on a need-to-know basis and will be contractually obliged to keep your information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Consent
By using our site, you consent to this privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
This policy was last modified on May 18th, 2018.

Contacting us (GDPR Data Officer)
If there are any questions regarding this privacy policy or you would like us to delete your account, you may contact our GDPR Data Officer using the information below.

GDPR Data Officer: Unit 23 Marshalls Row, Ditchling Road, Brighton, East Sussex, BN1 4SD.